Frequently asked questions

Do I need an account?

No. FixedFloat works without registration. Just create an exchange and provide the wallet where you want to receive funds.

How long does an exchange take?

Most exchanges complete within minutes after your deposit receives the required network confirmations. Network congestion can occasionally add delay.

What is the difference between float and fixed rate?

A float rate (0.5% fee) follows the market until your deposit arrives, so the final amount may vary slightly. A fixed rate (1.0% fee) locks the amount you receive for a short window.

I sent the deposit — what now?

Keep your order page open. It updates automatically as your deposit is detected, exchanged and sent. You can also return any time at Track order with your order ID.

What are the limits?

Exchanges are accepted between $20 and $100,000 in equivalent value.

I sent the wrong amount or to the wrong network

Contact Support with your order ID as soon as possible and we will help where we can.